Abroad Escape

TERMS AND CONDITIONS

Last Updated: June 2026

Please read these Terms and Conditions carefully.

By submitting an enquiry, requesting information, submitting an application, accepting a proposal, paying a deposit, making a payment, or confirming a booking with Abroad Escape, you agree to be bound by these Terms and Conditions.

These Terms explain Abroad Escape's role, the role of independent Local Partners, payment and cancellation policies, participant responsibilities, and important travel requirements.

1. Company Information

Abroad Escape is a trading name of Abroad Escape Ltd.

Abroad Escape Ltd is a company registered in England and Wales.

Company Number: 14937484

Registered Office:

3 Hornton Place
London
W8 4LZ
United Kingdom

Email: support@abroadescape.com

Throughout these Terms:

"Abroad Escape", "we", "us", and "our" refer to Abroad Escape Ltd.

"You" and "your" refer to the participant, volunteer, intern, traveller, applicant, parent, guardian, or person making a booking.

"Local Partner" refers to the independent organisation responsible for delivering volunteer programs, internships, accommodation, local support services, airport transfers, and related in-country services.

"Program" refers to the volunteer placement, internship, cultural experience, conservation project, educational placement, or related experience confirmed in your proposal or booking confirmation.

2. Our Role

Abroad Escape is a volunteer placement and booking-support agency.

We help participants arrange volunteer programs, internships, and meaningful travel experiences operated by independent Local Partners.

Our services may include:

  • Program recommendations

  • Destination guidance

  • Application support

  • Proposal preparation

  • Booking administration

  • Pre-departure support

  • Communication with Local Partners

  • Payment administration

  • General travel guidance

Abroad Escape does not directly own, operate, manage, or control:

  • Volunteer projects

  • Internship placements

  • Accommodation providers

  • Transport providers

  • Local coordinators

  • In-country staff

  • Project facilities

  • Volunteer activities

  • Internship activities

Volunteer placements, internships, accommodation, airport transfers, orientation, meals, local support services, and in-country program delivery are provided by the relevant Local Partner.

Where payments are collected by Abroad Escape, we may collect funds on behalf of Local Partners in connection with the administration of your booking.

3. Local Partners

Local Partners are independent organisations responsible for delivering volunteer placements, internships, accommodation, local support services, and other in-country arrangements.

Abroad Escape carefully selects Local Partners but does not control their day-to-day operations, staffing decisions, accommodation providers, transport arrangements, schedules, project activities, or local decisions.

Responsibility for program delivery remains with the relevant Local Partner.

4. Program Pricing and Inclusions

Your proposal and booking confirmation will specify:

  • Total program price

  • Deposit amount

  • Payment schedule

  • Included services

  • Excluded services

  • Destination-specific information

Unless specifically stated otherwise, program fees do not include:

  • International flights

  • Travel insurance

  • Visas

  • Vaccinations

  • Medical checks

  • Police checks

  • Background checks

  • Personal spending

  • Optional excursions

  • Additional accommodation nights

  • Independent travel arrangements

  • Accommodation upgrades

  • Return airport transfers

Prices may be displayed in multiple currencies for convenience.

Exchange rate fluctuations, banking fees, card fees, and payment processing charges are outside our control.

5. Deposits and Payments

A deposit is required to secure your place.

The standard deposit is:

  • €200

  • £175

  • US$250

The applicable amount depends on the currency of your booking.

Your booking is not confirmed until:

  • The required deposit has been received

  • Availability has been confirmed where necessary

  • Written confirmation has been issued

The deposit is deducted from your total program price and is not an additional fee.

The remaining balance is generally due 45 days before your Program start date unless stated otherwise in writing.

Failure to pay the balance by the due date may result in cancellation of your booking.

6. Changes and Cancellations by You

Changes

Requests to change destinations, dates, or Programs must be made in writing.

Changes are subject to:

  • Availability

  • Local Partner approval

  • Applicable price differences

Where possible, we will allow one change free of charge if requested more than 30 days before departure.

Changes are not confirmed until approved in writing.

Cancellations

All cancellations must be submitted in writing.

If you cancel more than 45 days before departure:

  • Your deposit will be retained

  • Any remaining payments may be refunded where recoverable

If you cancel 45 days or less before departure:

  • Program fees may become partially or fully non-refundable due to commitments already made to Local Partners, accommodation providers, suppliers, and service providers

Refunds will be processed to the original payment method where possible.

Exchange rate differences, bank fees, payment processing charges, and non-recoverable supplier costs may not be refundable.

7. Changes Affecting Your Program

Local Partners may occasionally need to make changes to Program arrangements due to:

  • Community requirements

  • Project availability

  • Conservation requirements

  • Accommodation availability

  • Local regulations

  • Public holidays

  • Safety considerations

  • Operational circumstances

  • Weather conditions

Where a significant change becomes necessary before departure, reasonable efforts will be made to provide a suitable alternative.

This may include:

  • Alternative dates

  • Alternative accommodation

  • Alternative placements

  • Alternative projects

  • Alternative destinations

If a Program cannot proceed as planned, available options will be discussed with you.

8. Travel Insurance

Comprehensive travel and medical insurance is mandatory for all participants.

Your policy should provide suitable cover for:

  • Medical expenses

  • Emergency medical treatment

  • Emergency evacuation

  • Repatriation

  • Trip cancellation

  • Trip interruption

  • Personal liability

  • Volunteer activities

  • Internship activities

  • Personal belongings

We strongly recommend insurance that includes supplier failure cover where available.

You are responsible for ensuring that your insurance policy provides appropriate cover for your destination, travel dates, and activities.

Proof of insurance may be requested before departure.

Failure to provide suitable insurance may result in cancellation of participation.

9. Passports, Visas and Vaccinations

You are solely responsible for ensuring that you have:

  • A valid passport

  • Appropriate visas or entry permissions

  • Required vaccinations

  • Necessary health documentation

  • Required police checks or background checks

  • Any documents requested by the Local Partner

  • Any documents required by local authorities

Abroad Escape may provide general guidance but does not provide immigration, visa, legal, or medical advice.

No refunds will be provided where participation is prevented by missing, incorrect, expired, or invalid documentation.

10. Program Suitability and Medical Disclosure

Not all Programs are suitable for all participants.

Certain Programs may require:

  • Minimum age requirements

  • Relevant qualifications

  • Previous experience

  • Language skills

  • Medical clearance

  • Police checks

  • Background screening

  • Additional documentation

You must provide accurate information regarding:

  • Medical conditions

  • Physical limitations

  • Allergies

  • Medication

  • Dietary requirements

  • Mental health conditions

  • Criminal convictions where relevant

  • Any information that may affect your participation

Failure to disclose relevant information may result in cancellation, refusal of participation, or removal from a Program without refund.

Participants are responsible for ensuring they are physically and mentally capable of participating in their chosen Program.

11. Participants Aged Under 18

Some Programs may accept participants aged 17.

Participation by anyone under the age of 18 is subject to:

  • Written parental or guardian consent

  • Local Partner approval

  • Any destination-specific requirements

  • Additional safeguarding procedures where applicable

Not all Programs accept participants under 18.

Additional documentation may be required before participation is approved.

Parents and guardians remain responsible for participants travelling under their care.

12. Accommodation Standards

Accommodation may be provided by the Local Partner where stated in the Program description or booking confirmation.

Accommodation standards vary significantly between destinations.

Participants should understand that accommodation may differ from standards in their home country.

Depending on the destination, facilities may include:

  • Shared accommodation

  • Shared bathrooms

  • Limited internet access

  • Rural environments

  • Local-style accommodation

  • Occasional power interruptions

  • Limited hot water

Photographs displayed on our website are representative examples only.

Specific room types, views, furnishings, facilities, or accommodation layouts cannot be guaranteed.

Occasionally, accommodation substitutions may be necessary due to operational requirements.

13. Participant Responsibilities

Participants agree to:

  • Follow local laws

  • Follow Local Partner instructions

  • Respect local customs and cultures

  • Behave responsibly

  • Follow health and safety guidance

  • Respect accommodation rules

  • Respect project rules and safeguarding requirements

Participants must not:

  • Engage in illegal activity

  • Use illegal drugs

  • Endanger themselves or others

  • Harass staff, participants, or community members

  • Damage property

  • Breach safeguarding policies

  • Behave in a manner that brings Abroad Escape, the Local Partner, or host communities into disrepute

Participants may be removed from a Program without refund for serious misconduct.

14. Safeguarding, Photography and Social Media

Participants must follow all safeguarding policies implemented by Local Partners.

Photographs or videos involving:

  • Children

  • Vulnerable adults

  • Schools

  • Community projects

  • Healthcare environments

may only be taken where permitted.

Participants must respect local privacy expectations and safeguarding requirements at all times.

Social media content that is offensive, exploitative, disrespectful, misleading, or harmful may result in removal from a Program.

15. No Guaranteed Outcomes

Volunteer programs and internships are influenced by local conditions, operational requirements, community needs, conservation priorities, staffing, and seasonal factors.

Abroad Escape cannot guarantee:

  • Specific volunteer activities

  • Specific internship tasks

  • Particular project schedules

  • Community outcomes

  • Conservation outcomes

  • Animal sightings

  • Weather conditions

  • Cultural experiences

  • Employment opportunities

  • Academic credit

  • Career outcomes

Activities may vary according to local circumstances.

16. Complaints

If a problem arises during your Program, you must notify the Local Partner as soon as possible so they have an opportunity to address the issue locally.

You should also notify Abroad Escape by email as soon as reasonably possible.

Complaints relating to accommodation, volunteer activities, internships, airport transfers, local support services, or other in-country arrangements may need to be reviewed by the relevant Local Partner.

Formal complaints should be submitted in writing within 28 days of completing your Program.

17. Data Protection and Privacy

We process personal information for purposes including:

  • Handling enquiries

  • Preparing proposals

  • Assessing suitability

  • Managing bookings

  • Coordinating with Local Partners

  • Providing customer support

  • Facilitating Program participation

Relevant information may be shared with Local Partners where necessary to facilitate your participation.

Personal information is processed in accordance with applicable data protection laws.

By submitting an enquiry or booking, you consent to us communicating with you by email regarding your enquiry, proposal, booking, payment, or Program.

18. Force Majeure

Abroad Escape is not responsible for delays, changes, cancellations, losses, or additional costs arising from events beyond our reasonable control.

Such events may include:

  • Natural disasters

  • Extreme weather

  • War

  • Terrorism

  • Civil unrest

  • Government restrictions

  • Epidemics

  • Pandemics

  • Border closures

  • Airline disruption

  • Transport failures

  • Strikes

  • Supplier failures

  • Local authority decisions

Where possible, we will assist participants in identifying alternative arrangements.

19. Limitation of Liability

Abroad Escape will provide its services with reasonable care and skill.

Our responsibility is limited to the services we directly provide, including:

  • Program guidance

  • Application support

  • Booking administration

  • Customer support

  • Communication with Local Partners

  • Pre-departure assistance

We are not responsible for:

  • Actions or omissions of Local Partners

  • Actions of third-party suppliers

  • Airline disruptions

  • Visa refusals

  • Government decisions

  • Participant conduct

  • Changes to volunteer activities

  • Changes to internship activities

  • Accommodation decisions made by Local Partners

  • Events beyond our reasonable control

Nothing in these Terms excludes liability for:

  • Death or personal injury caused by negligence

  • Fraud

  • Fraudulent misrepresentation

  • Any liability that cannot legally be excluded under applicable law

20. Alternative Programs and Horizon Impact Travel

Abroad Escape primarily serves students, graduates, young professionals, gap year travellers, and adults seeking volunteer and internship opportunities abroad.

Travellers seeking:

  • Private accommodation

  • Greater comfort and privacy

  • Family-friendly volunteer experiences

  • Couple-focused volunteer travel

  • Volunteer travel specifically designed for adults aged 30+

may wish to explore Horizon Impact Travel, a specialist brand operated by Abroad Escape Ltd.

Any enquiry, booking, or participation through Horizon Impact Travel remains subject to the separate terms, policies, and conditions applicable to that brand.

21. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any dispute arising in connection with these Terms shall be subject to the jurisdiction of the courts of England and Wales, except where applicable consumer protection laws provide otherwise.

Contact

Questions regarding these Terms and Conditions should be directed to:

support@abroadescape.com